tag:status.capdesk.com,2005:/historyCapdesk Status - Incident History2024-03-29T03:55:23ZCapdesktag:status.capdesk.com,2005:Incident/203000172024-03-19T11:24:02Z2024-03-19T11:24:02ZSMS delivery failues<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>11:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>11:20</var> UTC</small><br><strong>Monitoring</strong> - We have just deployed a fix and are actively monitoring the results. SMS should start flowing very soon.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>10:58</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>10:37</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports of SMS delivery failures</p>tag:status.capdesk.com,2005:Incident/201743832024-03-10T13:19:57Z2024-03-10T13:19:57ZEmail delivery failures<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>13:19</var> UTC</small><br><strong>Resolved</strong> - Although we are still in communication with our email provider for this issue, our workaround has proven to be successful and we haven't seen failures in the past days. We will therefore consider this incident as resolved and continue the discussion internally.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>00:35</var> UTC</small><br><strong>Monitoring</strong> - As the issue with our email provider is still ongoing, we have deployed a workaround to mitigate.<br /><br />Emails should now flow normally. Note that emails sent before this update are queued and will eventually be received once the issue is resolved. We are in active communication with them and will continue to provide updates here.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>09:41</var> UTC</small><br><strong>Identified</strong> - There is an ongoing issue with our email provider causing delivery failures. We are in contact with our provider and the situation should be solved soon. Thank you for your patience.</p>tag:status.capdesk.com,2005:Incident/201294082024-03-01T20:13:09Z2024-03-01T20:13:09ZEmail delivery failures<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>20:13</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>19:53</var> UTC</small><br><strong>Monitoring</strong> - Our email provider issues have been solved and email should now be flowing normally. We are keeping an eye close to the situation.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>11:49</var> UTC</small><br><strong>Identified</strong> - There is an ongoing issue with our email provider causing delivery failures. We are in contact with our provider and the situation should be solved soon. Thank you for your patience.</p>tag:status.capdesk.com,2005:Incident/200878582024-02-27T20:00:57Z2024-02-27T20:00:57ZInfrastructure upgrade<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>13:28</var> UTC</small><br><strong>Scheduled</strong> - We will be performing an upgrade of our underlying infrastructure and Capdesk will be unavailable for a short period of time during the maintenance period.</p>tag:status.capdesk.com,2005:Incident/199920342024-02-20T20:00:58Z2024-02-20T20:00:58ZInfrastructure upgrade<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>14:07</var> UTC</small><br><strong>Scheduled</strong> - We will be performing an upgrade of our underlying infrastructure and Capdesk will be unavailable for a short period of time during the maintenance period.</p>tag:status.capdesk.com,2005:Incident/198943032024-02-02T16:14:28Z2024-02-02T16:14:28ZApplication currently slower than usual<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>16:14</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>16:04</var> UTC</small><br><strong>Monitoring</strong> - The situation is stable and we are actively monitoring the situation.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>15:56</var> UTC</small><br><strong>Identified</strong> - The underlying infrastructure of the application is currently having issues. The team is actively working on it.</p>tag:status.capdesk.com,2005:Incident/197398212024-01-17T16:32:54Z2024-01-17T16:32:54ZReports of application being currently unavailable<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>16:32</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>16:02</var> UTC</small><br><strong>Monitoring</strong> - Situation seems to be stable now. We are actively monitoring.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>15:52</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.capdesk.com,2005:Incident/191504672023-11-17T15:11:43Z2023-11-17T15:11:43ZReports of application being currently unavailable<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>15:11</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>14:51</var> UTC</small><br><strong>Monitoring</strong> - The platform is currently stable. We are still monitoring actively the situation.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>14:20</var> UTC</small><br><strong>Identified</strong> - We have identified the issue and are currently working on a fix. Until then, the platform might suffer instability. Apologies for any inconvenience.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>13:49</var> UTC</small><br><strong>Monitoring</strong> - The issue has been identified and situation seem stable. We are actively monitoring the application.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>13:46</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.capdesk.com,2005:Incident/190451942023-11-07T12:41:41Z2023-11-07T12:41:41ZReports of application being down<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>12:41</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>12:26</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>12:24</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and we're currently implementing a fix.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>12:11</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with our underlying database.</p>tag:status.capdesk.com,2005:Incident/189004412023-10-23T15:31:53Z2023-10-23T15:31:53ZReports of application being down<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>15:31</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>15:26</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>15:15</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>15:05</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.capdesk.com,2005:Incident/183508822023-09-01T17:03:03Z2023-09-01T17:03:03ZReports of administrative portal showing errors<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>17:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>16:49</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>16:28</var> UTC</small><br><strong>Identified</strong> - We've identified an issue currently where administrators will see a Oops! error when logging into a company. We're working on the issue and expect a very soon resolution.</p>tag:status.capdesk.com,2005:Incident/181864222023-08-18T19:08:41Z2023-08-18T19:08:41ZDelays in processing<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>19:08</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>18:07</var> UTC</small><br><strong>Monitoring</strong> - Load has been under control and we're monitoring the situation.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>16:45</var> UTC</small><br><strong>Identified</strong> - The platform is currently suffering delays processing asynchronous jobs - such as reports, documents, import files etc.</p>tag:status.capdesk.com,2005:Incident/180101682023-08-02T20:00:23Z2023-08-02T20:00:23ZApplication database upgrade<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>12:09</var> UTC</small><br><strong>Scheduled</strong> - We will be performing an upgrade to our application underlying database during this time.</p>tag:status.capdesk.com,2005:Incident/174243422023-05-30T23:40:10Z2023-05-30T23:40:10ZReports of application being unavailable<p><small>May <var data-var='date'>30</var>, <var data-var='time'>23:40</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>23:06</var> UTC</small><br><strong>Monitoring</strong> - Our infrastructure provider seems to be back up and running. We are monitoring the situation actively.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>19:47</var> UTC</small><br><strong>Update</strong> - We had the confirmation that our infrastructure provider is having issues, as multiple reports have surfaced as well. We are in contact with them and hopefully the situation is solved soon. We cannot provide any ETA at the moment. Thank your for your patience.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>19:14</var> UTC</small><br><strong>Identified</strong> - Our infrastructure provider seems to be having an outage at the moment. We are in contact with them and will be updating status accordingly.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>19:10</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>19:01</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.capdesk.com,2005:Incident/173758182023-05-26T09:34:13Z2023-05-26T09:34:13ZReports of app being slow/unavailable<p><small>May <var data-var='date'>26</var>, <var data-var='time'>09:34</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>09:22</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>09:16</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.capdesk.com,2005:Incident/167994052023-04-12T21:00:24Z2023-04-12T21:00:25ZInfrastructure upgrade<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>13:13</var> UTC</small><br><strong>Scheduled</strong> - We will be upgrading a key component of our infrastructure during this time. We apologize for any inconvenience caused.</p>tag:status.capdesk.com,2005:Incident/167571322023-04-05T10:55:07Z2023-04-05T10:55:07ZReports of app being slow/unavailable<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>10:55</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>10:43</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>08:17</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.capdesk.com,2005:Incident/165809302023-03-22T21:00:19Z2023-03-22T21:00:19ZApplication database upgrade<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>21:19</var> UTC</small><br><strong>Scheduled</strong> - We will be performing an upgrade to our underlying database during this time.</p>tag:status.capdesk.com,2005:Incident/158173632023-01-11T10:50:48Z2023-01-11T10:50:48ZReports of app being slow/unavailable<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>10:50</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>10:29</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>10:19</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>10:19</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>10:02</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>09:50</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>09:22</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.capdesk.com,2005:Incident/141683632022-12-02T13:54:18Z2022-12-02T13:54:18ZUnexpected maintenance event<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>13:54</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>13:52</var> UTC</small><br><strong>Monitoring</strong> - Maintenance is completed, we are monitoring performance of the application.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>13:43</var> UTC</small><br><strong>Identified</strong> - We currently have to perform unexpected maintenance on the main application and Capdesk will be briefly unavailable.</p>tag:status.capdesk.com,2005:Incident/127640252022-11-09T15:21:36Z2022-11-09T15:21:36ZReports of app being slow/unavailable<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>15:21</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>10:23</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.capdesk.com,2005:Incident/114103582022-10-04T14:17:38Z2022-10-04T14:17:39ZMajor outage - under review<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>14:17</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>14:08</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>14:04</var> UTC</small><br><strong>Investigating</strong> - We're aware of an issue that is restricting use of Capdesk. We are currently investigating.</p>tag:status.capdesk.com,2005:Incident/113272622022-10-01T13:04:08Z2022-10-01T13:04:08ZInfrastructure upgrade<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>13:04</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>13:21</var> UTC</small><br><strong>Scheduled</strong> - We will be upgrading a key component of our infrastructure during this time. We apologize for any inconvenience caused.</p>tag:status.capdesk.com,2005:Incident/108895332022-08-23T08:44:20Z2022-08-23T08:44:20ZApp is down - major outage - under review<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>08:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>08:28</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>08:10</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>08:02</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>Investigating</strong> - We're aware of a [issue] issue that is restricting use of Capdesk.
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<br />Sorry for the interrupted service.</p>tag:status.capdesk.com,2005:Incident/107085412022-07-28T13:43:23Z2022-07-28T13:43:23ZReports of app being slow/unavailable<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>13:43</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>12:22</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>12:18</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>12:06</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>12:01</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>